The Art of Listening: A Vital Step in Suicide Prevention

In addition to being a Licensed Professional Counselor Associate, I am an Army veteran trained in the Army’s Ask, Care, Escort (ACE) program. As we continue our Suicide Prevention Month series let’s consider how the art of listening is a vital step in suicide prevention. We have discussed asking a direct question about suicide. The next step? Listen without judgment. When someone opens up, avoid phrases like “Cheer up” or “You’ll be fine.” Instead, say: “I’m here for you. Tell me more.” This creates a safe space where they feel heard, not judged. Your role isn’t to fix their problems but to show you care.

To practice active and non-judgmental listening skills, start by focusing fully on the person: maintain eye contact, nod to show you're engaged, and use simple verbal cues like “mm-hmm” or “I see.” Paraphrase what they've said to confirm understanding, such as: “It sounds like you're feeling overwhelmed by work. Am I hearing that right?” Avoid interrupting or shifting the conversation to your own experiences. Suspend any judgments or opinions; instead, empathize by acknowledging their emotions without agreeing or disagreeing. Use open-ended questions like “What has been the hardest part for you?” to encourage them to share more. These skills, drawn from my ACE training, help build trust and make the person feel valued.

If you hear something concerning, like expressions of hopelessness or suicidal thoughts, intervene gently but directly. A simple intervention anyone can do is to validate their feelings and connect them to help: “I appreciate you sharing this with me. It sounds really tough. Would you be open to calling 988 together right now? I’m here with you.” This escorts them toward professional support without overwhelming you. Remember, you’re not a therapist, just a caring listener bridging the gap to resources.

If they’re in crisis, help is available: Call or Text 988, 24/7. Keep following this week for more ways to take action at Cafecarolinas.com. #SuicidePrevention #MentalHealth #Cafecarolinas #CounselingAndFamilyEnrichment